Frequently Asked Questions

  • Where does Viva deliver?

    We deliver anywhere in the USA except for Iowa and Texas.

  • When will I receive my order?

    Within 2 - 3 business days

  • How much is shipping?

    Our shipping fee is $4, orders over $50 receive free shipping.

  • Do you take credit cards?

    Yes, we take all major credit cards. Please note that the purchase will show on your credit card statement as from "Commonwealth Resource Network".

  • Returns

    Please email us at support@joinviva.com and include the product name, when you purchased it, reason for dissatisfaction, and a photo if applicable.

  • Why are there so many different names for Hemp?

    Octavia Herbal products are produced from oils extracted from hemp, and contain the compound, or molecule CBD, but also contain more than 80 other cannabinoids. These types of products can also be referred to as: CBD-rich hemp oil, hemp derived CBD oil, CBD-rich cannabis oil, or hemp extracts.

  • Is there a difference in quality between Hemp CBDs? Are some Hemp Products better than others?

    Many products that are popping up in grocery stores touting HIGH CBD at low prices, typically contain CBD isolates taken from hempseed oil which may have less efficacy. The treatments we produce and offer here utilize extractions from the full hemp plant, not just the seeds. This method of extraction produces a more robust oil. Some believe there are more healing properties when oils are extracted from the aerial parts of the hemp plant versus from hemp seeds.

    According to the Hemp Industries Association, seeds of industrial hemp plants have important uses in human nutrition. They are a good source of protein, and the seed oil is rich in Omega-3 and Omega-6 fatty acids. The seed is used to make bread, cereals, and protein powder; the oil is used for margarine, salad dressing, cosmetics, and dietary supplements.

    However, hemp seeds contain virtually no cannabinoids, which are in the flowers and (to a lesser extent) in the upper leaves.

  • How Does CBD Work?

    While more research is needed to figure out the total effects this compound has on our bodies, studies have shown the existence of a system of cell receptors in your body, called the endocannabinoid system (ECs), which spreads throughout the connective tissues and even into your organs. The cannabis family of plants, including Hemp Plants, contain compounds which interact specifically with this system and provide nutritional and therapeutic value that is unavailable to most other plants.

  • What is the benefit of “Full Spectrum Hemp” versus simply CBD extracted from Hemp?

    Hemp contains more than 80 bioactive compounds, known as cannabinoids, that have been known to provide excellent support for a number of health concerns, including anxiety, pain relief, and sleep support. CBD is the second most abundant compound in hemp, typically representing up to 40% of hemp extracts.

  • Why is CBD popular?

    A recent CBD study (A Cross-Sectional Study of Cannabidiol Users) by one of Octavia’s medical partners, Dr. Jamie Corroon, shows that “The top three medical conditions [people are treating with CBD] were pain, anxiety, and depression.” Additionally, “CBD is being used as a specific therapy for a number of diverse medical conditions—particularly pain and inflammatory disorders, in addition to anxiety, depression, and sleep disorders.” ©Jamie Corroon and Joy A. Phillips 2018; Published by Mary Ann Liebert, Inc.

  • The Octavia Herbal Nighttime Sleep Drops do not contain any CBD, but instead CBN. What is CBN?

    The Octavia Herbal Nighttime Sleep Drops are formulated using hemp-derived CBD which is transformed through a unique proprietary method into CBN (leaving only residual CBD and less than .3% THC). The CBN compound has a sedative effect.

  • How Should I store my products?

    We recommend storing our products in a cool, dry location, out of open sunlight. The typical medicine cabinet or pantry should be fine.

  • What is the difference between Full Spectrum and 100% THC Free?

    Full Spectrum means that the hemp extract oil contains all of the cannabinoids naturally found in hemp, including a small amount of THC (.3% or less, as legally allowed). In our 100% THC Free hemp extract oil, the CBD has been isolated and all THC has been removed.

  • Will I get high if I use hemp extract?

    No. Hemp extract contains very little to no THC, which is the psychoactive compound in cannabis plants that causes the “high”. Due to the low amounts of THC, hemp extract products will not cause the feeling of “high”.

  • Is hemp extract additive? Can someone overdose on hemp extract?

    There is no current indication that hemp extract is addictive or can cause someone to overdose.

  • Is hemp extract safe to give to children and pets?

    As we cannot advise on medical or health issues, it is important for you to check with your healthcare provider. It has been reported that many children, as well as pets have been given hemp extract without any negative effects.

  • Do I need a prescription for hemp extract?

    No, a prescription in not required to purchase hemp extract products.

  • Can you use hemp-derived extract products when taking other medications?

    We recommend that clients check with their healthcare professional regarding using hemp extract products with any medications they are taking.

  • How much should I take? How do I administer the hemp extract oil?

    The “right” amount of oil will differ by person, as each of us are unique. We do, however, provide some general guidelines to help you out.

  • FDA Disclaimer

    The products featured on Octavia Herbal are not intended to be used or sold to persons under the age of 18. These products should be used only as directed on the label, and not used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A doctor's advice should be sought before using this and any supplemental dietary product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. By using Octavia Herbal, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void where prohibited by law.

  • References:

    Hemp Industries Association Hemp industries association publishes statement in response to misbranding of cannabidiol products as ‘hemp oil’ HIA statement clarifies production of hemp oil vs. cannabidiol products and calls for clarification in marketplace among CBD manufacturers, Hemp Industries Association, Summerland, CA (2014)

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The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product.

About Us

We are dedicated to guided wellness through cannabis science.