Frequently Asked Questions

  • Do I need a medical recommendation or card to purchase cannabis products?

    No. As of January 15, 2018 Viva is open for adult use. A medical recommendation is not required to purchase cannabis products but you must be 21+ with proof of identification to receive your order.

  • Where does Viva deliver?

    Through our delivery partners, we deliver to most metropolitan areas throughout California. To find out if we deliver to your location, enter your zip code on your Profile page.

    Delivery exceptions are college campuses, federal government facilities or property (including military bases or national park land) and P.O. boxes.

  • When will I receive my order?

    Currently we deliver twice a week, please use this table to find the delivery days in your area:

    LocationOrder placed beforeDelivery Day
    Greater Bay Area and LA Metropolitan areasSaturday at 5pmSunday
    Tuesday at 5pmWednesday
    All other serviced locations in CaliforniaSaturday at 5pmMonday
    Tuesday at 5pmThursday

    Packages arrive between 4pm and 9pm.

    You will receive a notification email the day before the scheduled delivery and a SMS text message from the driver on the day of delivery when your order is next up on their delivery queue.

  • Do I need to be present to receive my order?

    Yes. You must be present to receive your package. The delivery driver will ask to see your ID and verify that you are 21 or older. If the driver is unable to verify your age we will refund the product cost but the delivery fee is non-refundable.

  • How much is shipping?

    Our statewide shipping fee is $15, orders over $100 are free shipping.

  • Do you take credit cards?

    Yes, we take all major credits. Please note purchase will show on your credit card statement as from "Commonwealth Resource Network".

  • Product Availability

    Due to new regulations affecting legal cannabis in California, some of your favorite products may not be available (or be unavailable for a short time) while that manufacturer gets their licensing in order.

  • Is there a limit to how much product I can purchase?

    Yes, California regulations restrict customers with a medical recommendation to a daily purchase limit of 8 ounces per day, flowers, concentrates or edibles and all other customers to daily purchase limit of 28.5 grams of flower per day and 8 grams of concentrates or edibles

  • Taxes

    Holders of a standard medical recommendation card (MMR) are required to pay all relevant taxes. Holders of a state issued medical card (MMIC) which can only be obtained at your Local County Public Health Department are exempt from the 8.5% sales tax.

  • Returns

    Please email us at support@joinviva.com and include the product name, when you purchased it, reason for dissatisfaction, and a photo if applicable.

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